the one and only truly amazing katster (katster) wrote,
the one and only truly amazing katster

adventures in microsoft tech support

So, I have a problem. I have two live accounts, one under my usual email and one under my old hotmail address. I wanted to merge them, or barring that, kill the one under my usual email address so I can reassociate the old account with my new address.

So I contact Microsoft support.

Here is our conversation:

Pedz: Welcome to Microsoft Customer Service Chat. Please give me a moment while I review your question. Would that be alright?
me: sure
Pedz: Hi Katrina.
me: Howdy.
Pedz: You can delete the other account but it will be on that account’s process since it’s not a Microsoft product.
me: Hmmm.
me: Well, I’ve tried closing the [usual email] one, once I disconnected the new computer from it.
me: But it won’t let me.
me: SOmething about making sure I’ve stopped all billing transactions. But I don’t have any.
Pedz: Please contact the email client,
me: Uh. That’s my personal domain.
Pedz: I see.
Pedz: We can only provide links if it’s a Microsoft product.
me: yes.
me: but that’s the email address I have a live account under.
me: I have two live accounts. One under the domain, and one at the hotmail one.
Pedz: I understand but that’s not a Microsoft account.
Pedz: You only associated a Live account under that email, right?
me: Okay. So who do I talk to about Live accounts?
me: yeah.
Pedz: You can still access your Live account separately, right?
me: yes.
me: that is, my login for the live account is that email address, but it gets me into a microsoft live area.
Pedz: Try this link.
Pedz: That’s the direct link to close an account.
me: Okay.
Pedz: I hope the above information would be beneficial to you in resolving this issue. Did I fully address your question?
me: I think so.
me: :)
Pedz: Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day.

I really love technical support…

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